Shipping Policy

Last updated: August 16, 2026

Thank you for shopping with Nexoria. We aim to process and deliver your orders as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

• Local/National Orders: 3–7 business days
• International Orders: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather, customs, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

Tracking Your Order

When tracking is available, you will receive your tracking number by email after your order has been dispatched.

Please allow 24–48 hours for tracking information to become active.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at [Customer Support Email] with your order number.

We will work with the shipping carrier to locate your package.

Once an order has been handed over to the shipping carrier, delivery delays caused by the carrier are outside our direct control.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at [Customer Support Email].

We recommend taking clear photos of the damaged package and the product before contacting us so we can help resolve the issue.

International Orders & Customs

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their destination country.

These charges are not included in the product or shipping price unless explicitly stated at checkout.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: [Customer Support Email]
Store: [Store Name]

We’re happy to help.